What skills does a laundry and dry cleaning manager need?

A laundry and dry cleaning manager needs 25 essential skills including customer service, corporate social responsibility, quality standards, product comprehension, customer relationship management. Core competencies include .

Will AI replace laundry and dry cleaning manager jobs?

The AI disruption score for laundry and dry cleaning manager is 40/100 (moderate risk). Some tasks may be automated but the role will evolve rather than disappear entirely.

TourismHospitality, retail and other services managersISCO 1439

laundry and dry cleaning manager

Laundry and dry cleaning managers oversee the laundry operations in an institutional laundry. They supervise laundry and dry cleaning staff, plan and enforce safety procedures, order supplies and oversee the laundry's budget. Laundry and dry cleaning managers ensure the quality standards and that customers' expectations are met.

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (25)

customer servicecustomer serviceProcesses and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.corporate social responsibilitycorporate social responsibilityThe handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards envir...quality standardsquality standardsThe national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.product comprehensionproduct comprehensionThe offered products, their functionalities, properties and legal and regulatory requirements.customer relationship managementcustomer relationship managementThe customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales supp...communication principlescommunication principlesThe set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.create solutions to problemscreate solutions to problemsSolve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising informat...adjust production scheduleadjust production scheduleAdjust work schedule in order to maintain permanent shift operation.oversee guest laundry serviceoversee guest laundry serviceEnsure that guest laundry is collected, cleaned and returned to a high standard and in a timely fashion.manage budgetsmanage budgetsPlan, monitor, report on the budget and prepare set production budgets.maintain relationship with customersmaintain relationship with customersBuild a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and servic...handle customer complaintshandle customer complaintsAdminister complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.manage staffmanage staffManage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the wor...supervise the management of an establishmentsupervise the management of an establishmentRun the management of an establishment and ensure that every need for an smooth running of the operations is looked after.manage health and safety standardsmanage health and safety standardsOversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.identify customer's needsidentify customer's needsUse appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.maintain customer servicemaintain customer serviceKeep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requ...manage teamworkmanage teamworkPlan the working schedule of a group of people in order to meet all time and quality requirements. Supervise, support and instruct members of a team. Provide feedback to teams and individuals on work ...plan shifts of employeesplan shifts of employeesPlans shifts of employees to ensure completion of all customer orders and satisfactory completion of the production plan.supervise worksupervise workDirect and supervise the day-to-day activities of subordinate personnel.ensure equipment maintenanceensure equipment maintenanceEnsure that the equipment required for operations is regularly checked for faults, that routine maintenance tasks are performed, and that repairs are scheduled and performed in the case of damage or f...collaborate in company's daily operationscollaborate in company's daily operationsCollaborate and perform hands-on work with other departments, managers, supervisors, and workers in different aspects of the business from preparing accounting reports, envisioning the marketing campa...analyse goal progressanalyse goal progressAnalyse the steps which have been taken in order to reach the organisation's goals in order to assess the progress which has been made, the feasibility of the goals, and to ensure the goals can be met...monitor customer servicemonitor customer serviceEnsure all employees are providing excellent customer service in accordance to company policy.follow company standardsfollow company standardsLead and manage according to the organisation's code of conduct.

Optional (20)

cleaning industry health and safety measurescleaning industry health and safety measuresPreventive and interventional methods used in the cleaning industry to maintain health and safety for all workers and tertiary persons.organisational policiesorganisational policiesThe policies to achieve set of goals and targets regarding the development and maintenance of an organisation.implement marketing strategiesimplement marketing strategiesImplement strategies which aim to promote a specific product or service, using the developed marketing strategies.order suppliesorder suppliesCommand products from relevant suppliers to get convenient and profitable products to purchase.use solventsuse solventsClean products or surfaces by using solvents to dissolve or extract other unnecessary substances.manage payroll reportsmanage payroll reportsMaintain personnel records as well as payroll reports. Record evaluations, promotions or disciplinary actions.manage profitabilitymanage profitabilityRegularly review sales and profit performance.oversee quality controloversee quality controlMonitor and assure the quality of the provided goods or services by overseeing that all the factors of the production meet quality requirements. Supervise product inspection and testing.collect items for laundry servicecollect items for laundry serviceCollect the dirty pieces of clothing or other linen within the facility and send them to the laundry service.manage workflow processesmanage workflow processesDevelop, document and implement traffic and workflow processes across the company for different functions. Liaise with several departments and services such as account management and the creative dire...discharge employeesdischarge employeesDismiss employees from their job.evaluate employeesevaluate employeesAnalyse employees' individual performances over a certain time span and communicate your conclusions to the employee in question or higher management. Evaluate achievements of staff members.fix meetingsfix meetingsFix and schedule professional appointments or meetings for clients or superiors.manage inventorymanage inventoryControl product inventory in balance of availability and storage costs.inspect dry cleaning materialsinspect dry cleaning materialsCheck which items are suitable or unsuitable for dry-cleaning by interpreting care labels and decide which dry cleaning processes may be required.plan health and safety proceduresplan health and safety proceduresSet up procedures for maintaining and improving health and safety in the establishment or workplace.manage a teammanage a teamEnsure clear and effective channels of communication across all departments within the organisation and support functions, both internally and externally ensuring that the team is aware of the standar...train employeestrain employeesLead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the perform...liaise with managersliaise with managersLiaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.read care labelsread care labelsSort clothing items according to their colour or fabric by inspecting and reading care tags or labels. They indicate agitations, how a particular fabric should best be washed, bleached, dryed, ironed ...