TourismHospitality, retail and other services managersISCO 1411
hospitality entertainment manager
Hospitality entertainment managers are in charge of managing the team which creates entertainment activities for the guests of a hospitality establishment.
About hospitality entertainment manager
As a hospitality entertainment manager, you oversee all entertainment activities that create memorable experiences for guests at hotels, resorts, restaurants, or other hospitality venues. Your role involves planning and coordinating entertainment programs, managing entertainment staff, implementing marketing strategies to promote these activities, and ensuring high guest satisfaction. You balance creative programming with operational efficiency, handle customer feedback professionally, and stay informed about industry trends. This position requires strong leadership, excellent organizational skills, and a passion for creating engaging guest experiences that enhance your establishment's reputation.
Key Work Functions
Core areas of responsibility for a hospitality entertainment manager.
1
Entertainment Program Development and Planning
- Develop comprehensive entertainment programs tailored to guest preferences and establishment needs
- Plan events and entertainment activities throughout the year, including multi-agenda events
- Evaluate entertainment program performance and make data-driven improvements
- Create solutions to address entertainment challenges and enhance guest engagement
2
Staff Management and Training
- Manage entertainment staff, including hiring, scheduling, and performance evaluation
- Train employees on customer service, entertainment delivery, and professional standards
- Coordinate teamwork and foster a collaborative environment among entertainment staff
3
Guest Relations and Customer Service
- Handle customer complaints professionally and implement corrective actions
- Provide tourism-related information and promote entertainment offerings to guests
- Ensure exceptional guest satisfaction through quality entertainment experiences
4
Marketing and Sales Strategy Implementation
- Implement marketing strategies to promote entertainment programs and increase guest participation
- Implement sales strategies to monetize entertainment offerings and increase revenue
- Present reports and performance metrics to management and stakeholders
5
Health, Safety, and Operational Management
- Manage health and safety standards for all entertainment activities
- Comply with food safety and hygiene regulations during catered entertainment events
- Coordinate events and manage logistics to ensure smooth operations
- Promote sustainable transport options for guests attending entertainment events
6
Negotiation and Vendor Management
- Negotiate prices and contracts with entertainment vendors and service providers
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (18)
recreation activitiesrecreation activitiesThe field and characteristics of recreational activities for customers.create solutions to problemscreate solutions to problemsSolve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising informat...comply with food safety and hygienecomply with food safety and hygieneRespect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.implement marketing strategiesimplement marketing strategiesImplement strategies which aim to promote a specific product or service, using the developed marketing strategies.coordinate eventscoordinate eventsLead events by managing budget, logistics, event support, security, emergency plans and follow up.handle customer complaintshandle customer complaintsAdminister complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.manage staffmanage staffManage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the wor...provide tourism related informationprovide tourism related informationGive customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.promote the use of sustainable transportpromote the use of sustainable transportPromote the use of sustainable transport to reduce the carbon footprint and noise and increase safety and efficiency of transport systems. Determine performance regarding the use of sustainable transp...manage health and safety standardsmanage health and safety standardsOversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.negotiate pricenegotiate priceArrange an agreement on price of products or services provided or offered.evaluate entertainment programmeevaluate entertainment programmeAssess and improve the entertainment programme on offer by obtaining guest feedback and making use of available resources.plan eventsplan eventsPlan programmes, agendas, budgets, and services of an event according to customers' requirements.implement sales strategiesimplement sales strategiesCarry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.present reportspresent reportsDisplay results, statistics and conclusions to an audience in a transparent and straightforward way.plan multi-agenda eventplan multi-agenda eventOrganise events and programmes which deliver content for multiple groups in parallel.train employeestrain employeesLead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the perform...develop entertainment programmesdevelop entertainment programmesCreate, schedule and guide engaging and challenging entertainment programmes.
Optional (25)
ecotourismecotourismThe practice of sustainable travel to natural areas that conserve and support the local environment, fostering environmental and cultural understanding. It usually involves the observation of natural ...augmented realityaugmented realityThe process of adding diverse digital content (such as images, 3D objects, etc) on surfaces that exist in the real world. The user can interact in real-time with the technology by using devices such a...manage inspections of equipmentmanage inspections of equipmentMonitor formal or official viewings and examinations in order to regularly test and inspect property and equipment.manage budgetsmanage budgetsPlan, monitor, report on the budget and prepare set production budgets.greet guestsgreet guestsWelcome guests in a friendly manner in a certain place.engage local communities in the management of natural protected areasengage local communities in the management of natural protected areasBuild a relationship with the local community at the destination to minimise conflicts by supporting the economic growth of local tourism businesses and respecting local traditional practices.manage conservation of natural and cultural heritagemanage conservation of natural and cultural heritageUse revenue from tourism activities and donations to fund and preserve natural protected areas and intangible cultural heritage such as crafts, songs and stories of communities.maintain incident reporting recordsmaintain incident reporting recordsKeep a system for recording details of unusual events that occur at the facility, such as job-related injuries.obtain sponsorshipobtain sponsorshipAcquire sponsor deals by preparing relevant applications and reports.recruit employeesrecruit employeesHire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.use e-tourism platformsuse e-tourism platformsUse digital platforms to promote and share information and digital content about a hospitality establishment or services. Analyse and manage reviews addressed to the organisation to ensure customer sa...promote virtual reality travelling experiencespromote virtual reality travelling experiencesUse virtual reality technology to immerse customers into experiences such as virtual tours of a destination, attraction or hotel. Promote this technology to allow customers to sample attractions or ho...improve customer traveling experiences with augmented realityimprove customer traveling experiences with augmented realityUse augmented reality technology to provide customers with enhanced experiences in their travelling journey, ranging from exploring digitally, interactively and in more depth tourist destinations, loc...create annual marketing budgetcreate annual marketing budgetMake the calculation of both the income and expenditures that are expected to be paid over the coming year concerning the marketing related activities such as advertising, selling and delivering produ...ensure safety in hospitality establishmentensure safety in hospitality establishmentTake responsibility for the safety of all employees and guests in a hospitality establishment by applying specific principles, policies and regulations.maintain customer servicemaintain customer serviceKeep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requ...support local tourismsupport local tourismPromote local products and services to visitors and encourage the use of local tourism operators in a destination.educate on sustainable tourismeducate on sustainable tourismDevelop educational programmes and resources for individuals or guided groups, to provide information about sustainable tourism and the impact of human interaction on the environment, local culture an...plan shifts of employeesplan shifts of employeesPlans shifts of employees to ensure completion of all customer orders and satisfactory completion of the production plan.support community-based tourismsupport community-based tourismSupport and promote tourism initiatives where tourists are immersed in the culture of local communities usually in rural, marginalised areas. The visits and overnight stays are managed by the local co...ensure cross-department cooperationensure cross-department cooperationGuarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.assist clients with special needsassist clients with special needsAid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.build business relationshipsbuild business relationshipsEstablish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the orga...virtual realityvirtual realityThe process of simulating real-life experiences in a completely immersive digital environment. The user interacts with the virtual reality system via devices such as specifically designed headsets.demonstrate intercultural competences in hospitality servicesdemonstrate intercultural competences in hospitality servicesUnderstand, respect and build constructive and positive relations with intercultural clients, guests and collaborators in the field of hospitality.
Related Occupations
Other occupations in the Hospitality, retail and other services managers category that share similar skill requirements.
AI Replacement Risk
23/ 100
Low Risk
Low riskHigh risk
Quick Facts
SectorTourism
ISCO GroupHospitality, retail and other services managers
Essential Skills18
Core Skills0