TourismHospitality, retail and other services managersISCO 1420
sporting and outdoor accessories shop manager
Sporting and outdoor accessories shop managers assume responsibility for the activities and staff in specialised shops. They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (26)
market trends in sporting equipmentmarket trends in sporting equipmentLatest trends and developments on the sports equipment market.sales activitiessales activitiesThe supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasin...outdoor activitiesoutdoor activitiesSportive activities performed outdoors, often in nature, such as hiking, climbing, skiing, snowboarding, canoeing, rafting, and rope course climbing.employment lawemployment lawThe law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.features of sporting equipmentfeatures of sporting equipmentTypes of sporting, fitness and recreational equipment and sporting supplies and their characteristics.set up pricing strategiesset up pricing strategiesApply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others.order suppliesorder suppliesCommand products from relevant suppliers to get convenient and profitable products to purchase.manage budgetsmanage budgetsPlan, monitor, report on the budget and prepare set production budgets.maintain relationship with customersmaintain relationship with customersBuild a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and servic...manage staffmanage staffManage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the wor...maintain relationship with suppliersmaintain relationship with suppliersBuild a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.recruit employeesrecruit employeesHire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.obtain relevant licensesobtain relevant licensesComply with specific legal regulations, e.g. install the necessary systems and provide the necessary documentation, in order to obtain the relevant license.oversee promotional sales pricesoversee promotional sales pricesEnsure that sale prices and promotions are passed through the register as they should.ensure correct goods labellingensure correct goods labellingEnsure that goods are labeled with all necessary labeling information (e.g. legal, technological, hazardous and others) regarding the product. Ensure that labels respects the legal requirements and ad...negotiate sales contractsnegotiate sales contractsCome to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.measure customer feedbackmeasure customer feedbackEvaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.liaise with suppliers of sporting equipmentliaise with suppliers of sporting equipmentEstablish relationships with suppliers of recreational products and sporting equipment.perform procurement processesperform procurement processesUndertake ordering of services, equipment, goods or ingredients, compare costs and check the quality to ensure optimal payoff for the organisation.maximise sales revenuesmaximise sales revenuesIncrease possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.set sales goalsset sales goalsSet sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.apply health and safety standardsapply health and safety standardsAdhere to standards of hygiene and safety established by respective authorities.supervise merchandise displayssupervise merchandise displaysWork closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.monitor customer servicemonitor customer serviceEnsure all employees are providing excellent customer service in accordance to company policy.manage theft preventionmanage theft preventionApply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.negotiate buying conditionsnegotiate buying conditionsNegotiate terms such as price, quantity, quality, and delivery terms with vendors and suppliers in order to ensure the most beneficial buying conditions.
Optional (11)
protection from natural elementsprotection from natural elementsForces of nature, such as weather patterns and seasonal conditions, their characteristics and any means of protection against them.camping gearcamping gearThe different equipment used for outdoor camping, such as tents, sleeping bags and outside cooking equipment.clothing and footwear productsclothing and footwear productsThe offered clothing and footwear products, their functionalities, properties and legal and regulatory requirements.skateboardskateboardRules and techniques of skateboarding such as aerial acrobatics, vertical skating, or street style feature tricks.clothing industryclothing industryMajor suppliers, brands and products involved in the clothing industry.belay techniquesbelay techniquesVarious methods for safely fastening yourself during (rock) climbing activities using equipment such as carabiners, quickdraws, and harnesses.study sales levels of productsstudy sales levels of productsCollect and analyse sales levels of products and services in order to use this information for determining the quantities to be produced in the following batches, customer feedback, price trends, and ...sell productssell productsEncourage sales by identifying the customer’s buying needs and by promoting benefits and features of the organisation’s products. Respond to and resolve customer objections and agree to mutually benef...use different communication channelsuse different communication channelsMake use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.adhere to organisational guidelinesadhere to organisational guidelinesAdhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.follow trends in sporting equipmentfollow trends in sporting equipmentFollow material developments and trends within a specific sport. Keep up-to-date about athletes, gear and equipment manufacturers.
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Quick Facts
SectorTourism
ISCO GroupHospitality, retail and other services managers
Essential Skills26
Core Skills0