TourismHospitality, retail and other services managersISCO 1420
jewellery and watches shop manager
Jewellery and watches shop managers assume responsibility for activities and staff in specialised shops.
About jewellery and watches shop manager
As a jewellery and watches shop manager, you will oversee all operations and staff within a specialized retail environment focused on luxury goods. Your responsibilities include managing daily sales activities, advising customers on products, setting pricing strategies, managing inventory and budgets, and maintaining strong relationships with both customers and suppliers. You will need deep knowledge of precious metals, diamonds, watch mechanisms, and jewellery design to effectively guide your team and make informed business decisions. This role combines retail expertise with luxury product knowledge and offers opportunities to develop into regional management or specialized retail consultancy positions.
Key Work Functions
Core areas of responsibility for a jewellery and watches shop manager.
1
Sales and Customer Service
- Manage sales activities and oversee sales performance of staff members
- Advise customers on jewellery and watches with comprehensive product knowledge
- Study sales levels of products to identify trends and adjust inventory accordingly
2
Pricing and Financial Management
- Set up pricing strategies that balance profitability with competitive market positioning
- Manage budgets and financial resources to ensure profitability
- Oversee promotional sales prices and discount strategies
3
Inventory and Supply Management
- Order supplies and manage inventory levels to meet customer demand
- Ensure correct goods labelling and product information accuracy
- Maintain relationship with suppliers to secure quality products and favorable terms
4
Staff Management and Development
- Manage staff and oversee daily shop operations
- Recruit employees with appropriate product knowledge and customer service skills
5
Compliance and Licensing
- Obtain relevant licenses for selling jewellery and watches
- Ensure compliance with employment law and consumer protection regulations
6
Business Relationships and Communication
- Maintain relationships with customers through personalized service and follow-up
- Use different communication channels to reach customers and manage business operations
- Negotiate sales contracts with customers and suppliers
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (35)
sales activitiessales activitiesThe supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasin...characteristics of precious metalscharacteristics of precious metalsVariations of precious metals according to density, corrossion resistance, electrical conductivity, light reflectivity and quality.employment lawemployment lawThe law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.characteristics of diamondscharacteristics of diamondsKey characteristics of diamonds that affect their value: carat weight, cut, colour and clarity.jewellery product categoriesjewellery product categoriesCategories in which various types of jewellery can be found such as diamond fashion jewellery or diamond bridal jewellery.types of watchestypes of watchesTypes of wristwatches, such as mechanical and quartz, their features and functions, such as calendar, chronograph, water resistance, etc.study sales levels of productsstudy sales levels of productsCollect and analyse sales levels of products and services in order to use this information for determining the quantities to be produced in the following batches, customer feedback, price trends, and ...set up pricing strategiesset up pricing strategiesApply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others.advise customers on jewellery and watchesadvise customers on jewellery and watchesProvide customers with detailed advice on watches and pieces of jewellery available in the store. Explain about different brands and models and their characteristics and features. Recommend and provid...order suppliesorder suppliesCommand products from relevant suppliers to get convenient and profitable products to purchase.manage budgetsmanage budgetsPlan, monitor, report on the budget and prepare set production budgets.maintain relationship with customersmaintain relationship with customersBuild a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and servic...manage staffmanage staffManage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the wor...maintain relationship with suppliersmaintain relationship with suppliersBuild a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.use different communication channelsuse different communication channelsMake use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.recruit employeesrecruit employeesHire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.obtain relevant licensesobtain relevant licensesComply with specific legal regulations, e.g. install the necessary systems and provide the necessary documentation, in order to obtain the relevant license.oversee promotional sales pricesoversee promotional sales pricesEnsure that sale prices and promotions are passed through the register as they should.ensure correct goods labellingensure correct goods labellingEnsure that goods are labeled with all necessary labeling information (e.g. legal, technological, hazardous and others) regarding the product. Ensure that labels respects the legal requirements and ad...negotiate sales contractsnegotiate sales contractsCome to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.read hallmarksread hallmarksRead and understand stamps on metal object to indicate the purity, date of production, and producer of the item.managing a business with great caremanaging a business with great careDetailed and thorough treatment of transactions, compliance with regulations and supervision of employees, safeguarding a smooth running of daily operations.measure customer feedbackmeasure customer feedbackEvaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.perform procurement processesperform procurement processesUndertake ordering of services, equipment, goods or ingredients, compare costs and check the quality to ensure optimal payoff for the organisation.maximise sales revenuesmaximise sales revenuesIncrease possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.adhere to organisational guidelinesadhere to organisational guidelinesAdhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.calculate value of gemscalculate value of gemsDetermine appraised value of gemstones such as diamonds and pearls. Study price guides, market fluctuations and grades of rarity.set sales goalsset sales goalsSet sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.estimate value of used jewellery and watchesestimate value of used jewellery and watchesAssess used metal (gold, silver) and gems (diamonds, emeralds) based on age and current market rates.apply health and safety standardsapply health and safety standardsAdhere to standards of hygiene and safety established by respective authorities.supervise merchandise displayssupervise merchandise displaysWork closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.monitor customer servicemonitor customer serviceEnsure all employees are providing excellent customer service in accordance to company policy.manage theft preventionmanage theft preventionApply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.handle sensitive productshandle sensitive productsProperly store and present sensitive products, taking care of relevant factors like temperature, light exposure, moisture levels, etc.negotiate buying conditionsnegotiate buying conditionsNegotiate terms such as price, quantity, quality, and delivery terms with vendors and suppliers in order to ensure the most beneficial buying conditions.
Optional (4)
handle jewellery and watches insurance claimshandle jewellery and watches insurance claimsProvide assistance to customers whose watches or jewelleries have been stolen or damaged. Communicate with insurance companies in order to quickly replace or refund items.ensure conformance to jewel design specificationsensure conformance to jewel design specificationsExamine finished jewellery products to ensure that they meet quality standards and design specifications. Use magnifying glasses, polariscopes or other optical instruments.conduct jewellery market researchconduct jewellery market researchConduct market research in order to identify which types of jewellery items are popular at a specific time: earrings, rings, neckwear, wrist wear, etc.estimate cost of jewellery and watches' maintenanceestimate cost of jewellery and watches' maintenanceEstimate the total cost for the maintenance of watches or pieces of jewellery.
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Other occupations in the Hospitality, retail and other services managers category that share similar skill requirements.
AI Replacement Risk
51/ 100
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Quick Facts
SectorTourism
ISCO GroupHospitality, retail and other services managers
Essential Skills35
Core Skills0