What skills does a ticket sales agent need?

A ticket sales agent needs 16 essential skills including cancellation policies of service providers, communicate with customers, use global distribution system, sell tickets, upsell products. Core competencies include .

Will AI replace ticket sales agent jobs?

The AI disruption score for ticket sales agent is 85/100 (very high risk). Some tasks may be automated but the role will evolve rather than disappear entirely.

RetailCustomer services clerksISCO 4221

ticket sales agent

Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs.

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (16)

cancellation policies of service providerscancellation policies of service providersThe characteristics of the cancellation policies of your service providers including the alternatives, solutions or compensations.communicate with customerscommunicate with customersRespond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.use global distribution systemuse global distribution systemOperate a computer reservations system or a global distribution system to book or reserve transportations and accommodations.sell ticketssell ticketsExchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.upsell productsupsell productsPersuade customers to buy additional or more expensive products.quote pricesquote pricesRefer to prices for the client by researching and estimating fare rates.process bookingprocess bookingExecute a booking of a place according to client's requirement in advance and issue all appropriate documents.provide tourism related informationprovide tourism related informationGive customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.handle personal identifiable informationhandle personal identifiable informationAdminister sensitive personal information on customers securely and discreetly.inform customers of activity changesinform customers of activity changesBrief customers about changes, delays or cancellations of planned activities.maintain customer servicemaintain customer serviceKeep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requ...keep up to date on local eventskeep up to date on local eventsFollow the information about upcoming events, services or activities by checking information sheets and online communication.assist clients with special needsassist clients with special needsAid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.process paymentsprocess paymentsAccept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attent...respond to customers' inquiriesrespond to customers' inquiriesAnswer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.have computer literacyhave computer literacyUtilise computers, IT equipment and modern day technology in an efficient way.

Optional (6)

comply with food safety and hygienecomply with food safety and hygieneRespect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.speak different languagesspeak different languagesMaster foreign languages to be able to communicate in one or more foreign languages.stay up-to-date with current eventsstay up-to-date with current eventsInform oneself about current local or global events, form an opinion on hot topics and perform small talks with clients or other relations in a professional context.maintain customer recordsmaintain customer recordsKeep and store structured data and records about customers in accordance with customer data protection and privacy regulations.apply foreign languages in tourismapply foreign languages in tourismUse the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.assist customers with self-service ticketing machinesassist customers with self-service ticketing machinesAid customers encountering difficulties with self-service ticketing machines.