Financial ServicesBusiness and administration professionalsISCO 2432
online community manager
Online community managers provide and maintain an interactive environment facilitated by applications such as social media, forums and wikis. They maintain the relations between different digital communities.
About online community manager
As an online community manager, you create and nurture vibrant digital communities where people connect, share ideas, and engage with brands or organizations. You oversee forums, social media groups, Discord servers, wikis, and other collaborative platforms, ensuring they remain positive, welcoming spaces that encourage participation. Your work is fundamentally about building relationships and fostering genuine connections between community members, while advancing the organization's strategic goals. You are the voice and face of the community, setting the tone for interactions and modeling the values the organization wants to embody.
Your day-to-day responsibilities include moderating discussions and maintaining community guidelines, creating engaging content tailored to your audience's interests, analyzing engagement metrics to understand what resonates with members, responding to feedback and addressing member concerns promptly, and implementing marketing strategies appropriate for community-driven platforms. You work with content creators to develop materials that spark conversation, monitor brand perception across digital spaces, and translate organizational requirements into meaningful community experiences. You may also conduct market research to better understand audience needs and preferences.
In Poland's growing digital landscape, online community managers are increasingly valued as organizations recognize that engaged communities drive loyalty, advocacy, and sustainable growth. The role offers opportunities to develop into community strategy positions, digital marketing leadership, or customer experience roles. Your impact is measurable through growing member engagement, positive sentiment, and community-driven revenue or support, making this both a creative and data-driven position.
Key Work Functions
Core areas of responsibility for a online community manager.
1
Community Moderation and Engagement
- Apply online moderation techniques to maintain community guidelines and ensure safe, inclusive discussions
- Engage community members in meaningful conversations and facilitate connections between members
- Manage feedback and address member concerns, complaints, or conflicts professionally and promptly
2
Content Strategy and Creation
- Develop content marketing strategy aligned with community interests and organizational goals
- Create engaging content including discussions, polls, interviews, and multimedia posts that spark engagement
- Use keywords in digital content strategically to improve discoverability and reach within communities
3
Analytics and Insight Generation
- Perform online data analysis and web analytics to measure community health and engagement metrics
- Analyze market research data to understand audience preferences, behaviors, and emerging trends
- Generate actionable insights from community data to inform strategy adjustments and content optimization
4
Brand Representation and Strategic Integration
- Translate requirement concepts and organizational goals into engaging community content and experiences
- Integrate strategic foundation in daily performance, ensuring community activities support broader business objectives
- Monitor and manage brand perception across digital communities, addressing reputation issues proactively
5
Platform Management and Technical Coordination
- Manage multiple community platforms including forums, social media, Discord, and collaborative tools
- Use digital communication and collaboration tools effectively to coordinate with community members and team
- Maintain technical aspects of community platforms and coordinate with development teams on improvements
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (53)
digital communication and collaborationdigital communication and collaborationCommunicate in digital environments, share resources through online tools, link with others and collaborate through digital tools, interact with and participate in communities and networks, cross-cult...keywords in digital contentkeywords in digital contentThe digital tools to conduct keyword research. The information retrieval systems identify the content of a document guided by keywords and metadata.web analyticsweb analyticsThe characteristics, tools and techniques for measurement, collection, analysis and reporting of web data to get information on the users' behaviour and to improve the performance of a website.pricing strategiespricing strategiesThe techniques, theories, and commonly accepted strategies regarding pricing of goods. The relation between pricing strategies and outcomes in the market such as profitability maximisation, deterrence...corporate social responsibilitycorporate social responsibilityThe handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards envir...market researchmarket researchThe processes, techniques, and purposes comprised in the first step for developing marketing strategies such as the collection of information about customers and the definition of segments and targets...brand marketing techniquesbrand marketing techniquesThe methods and systems used in researching and establishing a brand identity for marketing purposes.digital mediadigital mediaThe set of medias that are transmitted through electronic devices.content marketing strategycontent marketing strategyThe process of creation and share of media and publishing content in order to acquire customers.online moderation techniquesonline moderation techniquesThe strategies and methods used to interact online and moderate online users and groups.marketing mixmarketing mixPrinciple of marketing that describes the four fundamental elements in marketing strategies which are the product, the place, the price and the promotion.authoring softwareauthoring softwareThe software that provides pre-programmed elements which allow the development of interactive multimedia applications in order to edit, structure and lay out content intended for publication.market pricingmarket pricingPrice volatility according to market and price elasticity, and the factors which influence pricing trends and changes in the market in the long and short term.marketing principlesmarketing principlesThe principles of managing the relationship between consumers and products or services for the purpose of increasing sales and improving advertising techniques.corporate sustainabilitycorporate sustainabilityA business practice to conduct long-term sustainable growth by seeking environmental, economic, and social strategies as its three main pillars.perform online data analysisperform online data analysisAnalyse online experiences and online data for purposes of understanding user behaviour, triggers of online attention, and other factors that could optimise webpage development and exposure.integrate strategic foundation in daily performanceintegrate strategic foundation in daily performanceReflect on the strategic foundation of companies, meaning their mission, vision, and values in order to integrate this foundation in the performance of the job position.manage feedbackmanage feedbackProvide feedback to others. Evaluate and respond constructively and professionally to critical communication from colleagues and customers.plan marketing strategyplan marketing strategyDetermine the objective of the marketing strategy whether it is for establishing image, implementing a pricing strategy, or raising awareness of the product. Establish approaches of marketing actions ...translate requirement concepts into contenttranslate requirement concepts into contentDevelop digital content by following given requirements and guidelines.use e-servicesuse e-servicesParticipate in society through the use of public and private digital services. Seek opportunities for self-empowerment and for participatory citizenship through appropriate digital technologies.study sales levels of productsstudy sales levels of productsCollect and analyse sales levels of products and services in order to use this information for determining the quantities to be produced in the following batches, customer feedback, price trends, and ...evaluate marketing contentevaluate marketing contentRevise, assess, align, and approves marketing material and content defined in the marketing plan. Evaluate written word, images, print or video advertisements, public speeches, and statements in accor...use different communication channelsuse different communication channelsMake use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.manage profitabilitymanage profitabilityRegularly review sales and profit performance.use content management system softwareuse content management system softwareUse software that allows publishing, editing and modifying content as well as maintenance from a central interface.research website usersresearch website usersRecord and analyse website traffic by distributing surveys or using e-commerce and analytics. Identify the needs and preferences of target visitors in order to apply marketing strategies to increase w...develop digital contentdevelop digital contentCreate and edit digital content in different formats, express oneself through digital means.apply social media marketingapply social media marketingEmploy website traffic of social media such as Facebook and Twitter to generate attention and participation of existing and potential customers through discussion forums, web logs, microblogging and s...create annual marketing budgetcreate annual marketing budgetMake the calculation of both the income and expenditures that are expected to be paid over the coming year concerning the marketing related activities such as advertising, selling and delivering produ...analyse consumer buying trendsanalyse consumer buying trendsAnalyse buying habits or currently prevalent customer behaviour.define measurable marketing objectivesdefine measurable marketing objectivesOutline the measurable performance indicators of the marketing plan such as market share, customer value, brand awareness, and sales revenues. Follow up on the progress of these indicators during the ...track key performance indicatorstrack key performance indicatorsIdentify the quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their operational and strategic goals, using preset performance indicators.coordinate marketing plan actionscoordinate marketing plan actionsManage the overview of the marketing actions such as the marketing planning, internal financial resource granting, advertising materials, implementation, control, and communication efforts.analyse internal factors of companiesanalyse internal factors of companiesResearch and understand various internal factors that influence the operation of companies such as its culture, strategic foundation, products, prices, and available resources.plan marketing campaignsplan marketing campaignsDevelop a method to promote a product through different channels, such as television, radio, print and online platforms, social media with the aim to communicate and deliver value to customers.develop online community plandevelop online community planCreate the community's plan to grow the online community, build usage, retain recent users and increase the user's participation.impart business plans to collaboratorsimpart business plans to collaboratorsDiffuse, present, and communicate business plans and strategies to managers, employees making sure that objectives, actions, and important messages are properly conveyed.integrate marketing strategies with the global strategyintegrate marketing strategies with the global strategyIntegrate the marketing strategy and its elements such as the market definition, competitors, price strategy, and communication with the general guidelines of the global strategy of the company.manage content development projectsmanage content development projectsPlan and implement the creation, delivery and management of digital or printed content, develop a system that describes the entire editorial content development and publishing process and use ICT tool...collaborate in the development of marketing strategiescollaborate in the development of marketing strategiesWork together with a group of professionals to develop marketing strategies performing market analysis and financial viability while staying aligned with the company's goals.provide written contentprovide written contentCommunicate information in written form via digital or print media according to the needs of the target group. Structure the content according to specifications and standards. Apply grammar and spelli...develop professional networkdevelop professional networkReach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up ...analyse customer service surveysanalyse customer service surveysAnalyse results from surveys completed by passengers/customer. Analyse results to identify trends and draw conclusions.analyse external factors of companiesanalyse external factors of companiesPerform research and analysis of the external factor pertaining to companies such as consumers, position in the market, competitors, and political situation.create content titlecreate content titleCome up with an appealing title that draws people's attention to the content of your article, story or publication.identify potential markets for companiesidentify potential markets for companiesObserve and analyse market research findings in order to determine promising and profitable markets. Consider the firm's specific advantage and match it with markets where such value proposition is mi...build trustbuild trustExpress intentions and behaviour in a coherent and transparent manner, inviting reciprocity and establishing the grounds for a trusting and reliable connection between people and teams.align efforts towards business developmentalign efforts towards business developmentSynchronise the efforts, plans, strategies, and actions carried out in departments of companies towards the growth of business and its turnover. Keep business development as the ultimate outcome of an...carry out forum moderationcarry out forum moderationSupervise communication activity on a web forum and other discussion platforms by assessing if the content adheres to forum regulations, enforcing rules of conduct, and ensuring the forum remains free...follow up online user requestsfollow up online user requestsTake feedback from online visitors and take actions that address their requests according to their specific needs.perform market researchperform market researchGather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.analyse work-related written reportsanalyse work-related written reportsRead and comprehend job-related reports, analyse the content of reports and apply findings to daily work operations.
Optional (12)
digital content creationdigital content creationCreate and edit new content (from word processing to images and video); integrate and re-elaborate previous knowledge and content; produce creative expressions, media outputs and programming; deal wit...business intelligencebusiness intelligenceThe tools used to transform large amounts of raw data into relevant and helpful business information.behavioural sciencebehavioural scienceThe investigation and analysis of subject behaviour through regulated and lifelike observations and disciplined scientific experiments.information confidentialityinformation confidentialityThe mechanisms and regulations which allow for selective access control and guarantee that only authorised parties (people, processes, systems and devices) have access to data, the way to comply with ...content development processescontent development processesThe specialised techniques used to design, write, compile, edit and organise digital content, such as text, graphics and videos for publishing purposes.identify technological needsidentify technological needsAssess needs and identify digital tools and possible technological responses to address them. Adjust and customise digital environments to personal needs (e.g. accessibility).develop inclusive communication materialdevelop inclusive communication materialDevelop inclusive communication resources. Provide appropriate accessible digital, print and signage information and apply the appropriate language to support the representation and inclusion of peopl...manage content metadatamanage content metadataApply content management methods and procedures to define and use metadata concepts, such as the data of creation, in order to describe, organise and archive content such as documents, video and audio...conduct search engine optimisationconduct search engine optimisationExecute optimal marketing research and strategies on search engine processes, also known as search engine marketing (SEM), in order to increase online traffic and website exposure.identify ICT user needsidentify ICT user needsDetermine the needs and requirements of ICT users of a specific system by applying analytical methods, such as target group analysis.use personal organization softwareuse personal organization softwareUse software tools, such as calendars, to-do lists, time-tracking, contact lists, to help in managing personal efficiency.manage schedule of tasksmanage schedule of tasksMaintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.
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AI Replacement Risk
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Quick Facts
SectorFinancial Services
ISCO GroupBusiness and administration professionals
Essential Skills53
Core Skills0