RetailSales workersISCO 5223
jewellery and watches specialised seller
Jewellery and watches specialised sellers sell, maintain and clean jewels and watches in specialised shops.
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (36)
sales argumentationsales argumentationTechniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.characteristics of productscharacteristics of productsThe tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.characteristics of precious metalscharacteristics of precious metalsVariations of precious metals according to density, corrossion resistance, electrical conductivity, light reflectivity and quality.e-commerce systemse-commerce systemsBasic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.characteristics of diamondscharacteristics of diamondsKey characteristics of diamonds that affect their value: carat weight, cut, colour and clarity.jewellery product categoriesjewellery product categoriesCategories in which various types of jewellery can be found such as diamond fashion jewellery or diamond bridal jewellery.product comprehensionproduct comprehensionThe offered products, their functionalities, properties and legal and regulatory requirements.types of watchestypes of watchesTypes of wristwatches, such as mechanical and quartz, their features and functions, such as calendar, chronograph, water resistance, etc.characteristics of servicescharacteristics of servicesThe characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.guarantee customer satisfactionguarantee customer satisfactionHandle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.carry out products preparationcarry out products preparationAssemble and prepare goods and demonstrate their functionalities to customers.operate cash registeroperate cash registerRegister and handle cash transactions by using point of sale register.ensure compliance with legal requirementsensure compliance with legal requirementsGuarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their effo...advise customers on jewellery and watchesadvise customers on jewellery and watchesProvide customers with detailed advice on watches and pieces of jewellery available in the store. Explain about different brands and models and their characteristics and features. Recommend and provid...examine merchandiseexamine merchandiseControl items put up for sale are correctly priced and displayed and that they function as advertised.provide customer guidance on product selectionprovide customer guidance on product selectionProvide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.use different communication channelsuse different communication channelsMake use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.organise storage facilitiesorganise storage facilitiesOrder the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.monitor stock levelmonitor stock levelEvaluate how much stock is used and determine what should be ordered.maintain store cleanlinessmaintain store cleanlinessKeep the store tidy and clean by hovering and mopping.apply numeracy skillsapply numeracy skillsPractise reasoning and apply simple or complex numerical concepts and calculations.identify customer's needsidentify customer's needsUse appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.organise product displayorganise product displayArrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stand...stock shelvesstock shelvesRefill shelves with merchandise to be sold.process refundsprocess refundsResolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.carry out order intakecarry out order intakeTake in of purchase requests for items that are currently unavailable.carry out active sellingcarry out active sellingDeliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their ...estimate cost of jewellery and watches' maintenanceestimate cost of jewellery and watches' maintenanceEstimate the total cost for the maintenance of watches or pieces of jewellery.estimate value of used jewellery and watchesestimate value of used jewellery and watchesAssess used metal (gold, silver) and gems (diamonds, emeralds) based on age and current market rates.demonstrate products' featuresdemonstrate products' featuresDemonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade ...provide customer follow-up servicesprovide customer follow-up servicesRegister, follow-up, solve and respond to customer requests, complaints and after-sales services.issue sales invoicesissue sales invoicesPrepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and...provide information on carat ratingprovide information on carat ratingInform customers about the exact amount of carats and percentage of gold of a piece of jewellery. E.g. '14-carat gold' equals about 58% of pure gold.plan aftersales arrangementsplan aftersales arrangementsCome to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.prevent shopliftingprevent shopliftingIdentify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.handle sensitive productshandle sensitive productsProperly store and present sensitive products, taking care of relevant factors like temperature, light exposure, moisture levels, etc.
Optional (7)
jewellery processesjewellery processesMaterials and processes involved in creating jewellery items like earrings, necklaces, rings, brackets, etc.change watch batterychange watch batterySelect a battery for a watch based on the brand, type and style of the watch. Replace the battery and explain to the customer how to preserve its life.handle jewellery and watches insurance claimshandle jewellery and watches insurance claimsProvide assistance to customers whose watches or jewelleries have been stolen or damaged. Communicate with insurance companies in order to quickly replace or refund items.adjust jewelleryadjust jewelleryReshape, re-size and polish jewellery mountings. Customise jewellery according to customers' wishes.read hallmarksread hallmarksRead and understand stamps on metal object to indicate the purity, date of production, and producer of the item.calculate value of gemscalculate value of gemsDetermine appraised value of gemstones such as diamonds and pearls. Study price guides, market fluctuations and grades of rarity.maintain jewels and watchesmaintain jewels and watchesUse cleaning equipment to properly care for jewellery and watches, as per customer request. This might involve cleaning and polishing watches and pieces of jewellery.
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AI Replacement Risk
59/ 100
High Risk
Low riskHigh risk