What skills does a gaming dealer need?

A gaming dealer needs 20 essential skills including casino policies, casino game rules, responsible gambling, communicate with customers, maintain game area. Core competencies include .

Will AI replace gaming dealer jobs?

The AI disruption score for gaming dealer is 47/100 (moderate risk). Some tasks may be automated but the role will evolve rather than disappear entirely.

RetailCustomer services clerksISCO 4212

gaming dealer

Gaming dealers operate table games. They stand behind the game table and operate games of chance by dispensing the appropriate number of cards to players, or operating other gaming equipment. They also distribute winnings, or collect players' money or chips.

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (20)

casino policiescasino policiesThe policies and requirements that govern the activities of a casino.casino game rulescasino game rulesThe rules and principles that govern the different games played within a casino.responsible gamblingresponsible gamblingThe proper behaviour when participating in a gambling game such as how to be aware of others people's reactions and why people act and react as they do.communicate with customerscommunicate with customersRespond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.maintain game areamaintain game areaMaintain cleanliness and overall safety of gaming and working areas.train dealers in gamingtrain dealers in gamingInstruct and teach new dealers about the description of their job and introduce them to the team.follow safety precautions in a gaming roomfollow safety precautions in a gaming roomFollow the safety rules concerning gaming rooms to ensure the safety and the pleausure of the gamers, personnel and other by-standers.promote companypromote companyTo always try to project the company in the best possible light and to go the extra mile to ensure the best possible experience at the club by staff and customers alike. To explain and actively promot...redistribute wagered moneyredistribute wagered moneyPay winnings and collect losing bets as established by the rules and procedures of a specific game.follow ethical code of conduct of gamblingfollow ethical code of conduct of gamblingFollow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.deal cardsdeal cardsDeal cards to house hands; compare these hands with players' hands to determine winners, in games such as Blackjack. Operate gaming table and deal the appropriate number of cards to each player.participate in games for player distributionparticipate in games for player distributionParticipate in casino games to ensure the minimum amount of players at a given table.identify customer's needsidentify customer's needsUse appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.show good manners with playersshow good manners with playersBe polite and show good manners towards players, by-standers and other audience.conduct gambling gamesconduct gambling gamesCarry out all gaming operations in a casino for example, including table administration, opening and closing procedures.Perform these operations according to the required standard and in line with req...attract gamersattract gamersAttract customers to the casino games and engage with them.operate gamesoperate gamesAcknowledge and greet all customers to the gaming tables, be fully conversant with the rules and company procedures of all games within the casino; give clear and confident commentary throughout all g...focus on servicefocus on serviceLook for efficient ways to help people in an active way.report to gaming managerreport to gaming managerReport incidents such as giving signs to other players and laundering money to the gaming manager without necessarily disturbing the gaming process.show diplomacyshow diplomacyDeal with people in a sensitive and tactful way.

Optional (9)

adapt to changing situationsadapt to changing situationsChange approach to situations based on unexpected and sudden changes in people's needs and mood or in trends; shift strategies, improvise and naturally adapt to those circumstances.place betsplace betsPlace bets for sports and racing activities.compute results of gamescompute results of gamesCompute amounts of players' money wins or losses; scan winning tickets to calculate the amount of money won.apply gaming psychologyapply gaming psychologyEmploy human psychology principles for gaming development strategies in order to create appealing games.deal with publicdeal with publicAdopt a pleasant, professional and positive manner with all customers, anticipating their needs and passing customer complaints to a member of the management team (if necessary) in a calm, professiona...exchange money for chipsexchange money for chipsExchange legal tender for gaming chips, tokens or ticket redemption.apply knowledge of human behaviourapply knowledge of human behaviourPractice principles related to group behaviour, trends in society, and influence of societal dynamics.manage personal professional developmentmanage personal professional developmentTake responsibility for lifelong learning and continuous professional development. Engage in learning to support and update professional competence. Identify priority areas for professional developmen...process paymentsprocess paymentsAccept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attent...