What skills does a front of house manager need?

A front of house manager needs 13 essential skills including labour legislation, monitor guest access, manage staff, assess cleanliness of areas, prevent fire in a performance environment. Core competencies include .

Will AI replace front of house manager jobs?

The AI disruption score for front of house manager is 31/100 (low risk). Some tasks may be automated but the role will evolve rather than disappear entirely.

Manufacturing & ProductionProduction and specialised services managersISCO 1349

front of house manager

Front of house managers are responsible for those areas of a live event venue that are accessible to the public. They make sure interaction with the customers or visitors goes smoothly and professionally. Front of house managers are responsible for ticket sales, any refreshments, and make sure spaces accessible to the public are set out properly. They interact with the venue manager and the stage manager.

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (13)

labour legislationlabour legislationLegislation, on a national or international level, that governs labour conditions in various fields between labour parties such as the government, employees, employers, and trade unions.monitor guest accessmonitor guest accessOversee guests access, ensuring that guest needs are addressed and security is maintained at all times.manage staffmanage staffManage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the wor...assess cleanliness of areasassess cleanliness of areasEvaluate cleanliness of areas in order to make sure that they are clean and presentable for customers.prevent fire in a performance environmentprevent fire in a performance environmentTake steps to prevent fire in a performance environment. Make sure the space complies with fire safety rules, with sprinklers and fire extinguishers installed where necessary. Make sure staff are awar...supervise event staffsupervise event staffSelect, train and supervise volunteers and support staff required for events.carry out end of day accountscarry out end of day accountsExecute end of day accounts to ensure that business transactions from the current day have been correctly processed.negotiate health and safety issues with third partiesnegotiate health and safety issues with third partiesConsult, negotiate and agree on potential risks, measures and safety procedures with third parties.promote health and safetypromote health and safetyPromote the importance of a safe working environment. Coach and support staff to participate actively in the continuous development of a safe working environment.ensure health and safety of visitorsensure health and safety of visitorsTake the necessary precautions to ensure the physical safety of an audience or people visiting an activity. Prepare actions in case of emergency. Administer first aid and direct emergency evacuations.monitor ticketingmonitor ticketingKeep track of ticket sale for live events. Monitor how many tickets are available and how many have been sold.react to emergency situations in a live performance environmentreact to emergency situations in a live performance environmentAssess and react to an emergency (fire, threat, accident or another calamity), alerting emergency services and taking appropriate measures to safeguard or evacuate workers, participants, visitors or a...manage a teammanage a teamEnsure clear and effective channels of communication across all departments within the organisation and support functions, both internally and externally ensuring that the team is aware of the standar...

Optional (3)

provide first aidprovide first aidAdminister cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.handle customer complaintshandle customer complaintsAdminister complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.monitor check-out pointmonitor check-out pointEnsure check-out points have adequate cash available and are staffed appropriately.