Engineering ServicesElectrical and electronic trades workersISCO 7421
consumer electronics repair technician
Consumer electronics repair technicians use electrical equipment to diagnose malfunctions and test functionality of consumer electronics such as TVs, video and audio systems and digital cameras. They read manufacturers' instructions and conduct the necessary repairs or replacements.
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (14)
consumer electronicsconsumer electronicsThe functioning of electronic consumer goods such as TVs, radios, cameras and other audio and video equipment.electronicselectronicsThe functioning of electronic circuit boards, processors, chips, and computer hardware and software, including programming and applications.create solutions to problemscreate solutions to problemsSolve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising informat...apply company policiesapply company policiesApply the principles and rules that govern the activities and processes of an organisation.solve technical problemssolve technical problemsIdentify technical problems when operating devices and using digital environments, and solve them (from trouble-shooting to solving more complex problems).set up consumer electronicsset up consumer electronicsConnect electronic devices, such as TVs, audio and video equipment and cameras, to the electricity network and perform electrical bonding to avoid dangerous potential differences. Test the installatio...troubleshoottroubleshootIdentify operating problems, decide what to do about it and report accordingly.maintain equipmentmaintain equipmentRegularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.use repair manualsuse repair manualsApply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.maintain customer servicemaintain customer serviceKeep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requ...replace defect componentsreplace defect componentsRemove defective parts and replace them with functioning components.provide customer information related to repairsprovide customer information related to repairsInform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.repair equipment on siterepair equipment on siteIdentify malfunctions and repair or replace multi-media, audio-visual and computer systems, hardware and equipment on site.provide customer follow-up servicesprovide customer follow-up servicesRegister, follow-up, solve and respond to customer requests, complaints and after-sales services.
Optional (19)
sell consumer electronicssell consumer electronicsSell electronic consumer goods such as TVs, radios, cameras and other audio and video equipment. Provide advice on purchase decisions and try to meet customers wishes. Process payments.manage schedule of tasksmanage schedule of tasksMaintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.order suppliesorder suppliesCommand products from relevant suppliers to get convenient and profitable products to purchase.drive vehiclesdrive vehiclesBe able to drive vehicles; have the approapriate type of driving license according to the type of motor vehicle used.manage a small-to-medium businessmanage a small-to-medium businessManage the organisational, financial and day-to-day operation of a small-to-medium enterprise.maintain relationship with suppliersmaintain relationship with suppliersBuild a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.make independent operating decisionsmake independent operating decisionsMake immediate operating decisions as necessary without reference to others, taking into account the circumstances and any relevant procedures and legislation. Determine alone which option is the best...ensure compliance with warranty contractsensure compliance with warranty contractsImplement and monitor repairs and/or replacements by the supplier in compliance with warranty contracts.maintain professional administrationmaintain professional administrationFile and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.lift heavy weightslift heavy weightsLift heavy weights and apply ergonomic lifting techniques to avoid damaging the body.develop professional networkdevelop professional networkReach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up ...apply technical communication skillsapply technical communication skillsExplain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.negotiate supplier arrangementsnegotiate supplier arrangementsReach an agreement with the supplier upon technical, quantity, quality, price, conditions, storage, packaging, send-back and other requirements related to the purchasing and delivering process.communicate by telephonecommunicate by telephoneLiaise via telephone by making and answering calls in a timely, professional and polite manner.issue sales invoicesissue sales invoicesPrepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and...train employeestrain employeesLead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the perform...perform services in a flexible mannerperform services in a flexible mannerAdapt service approach when circumstances change.keep stock recordskeep stock recordsKeep written records of the amount of stock in storage, incoming and outgoing products required for the proper operation of services, repairs and maintenance tasks.report to the team leaderreport to the team leaderKeep the team leader informed on current and emerging issues.
Related Occupations
Other occupations in the Other category that share similar skill requirements.
AI Replacement Risk
41/ 100
Moderate Risk
Low riskHigh risk