What skills does a passenger fare controller need?

A passenger fare controller needs 24 essential skills including customs regulations for passengers, apply tramway regulations, communicate with customers, operate electronic payment terminals, help to control passenger behaviour during emergency situations. Core competencies include .

Will AI replace passenger fare controller jobs?

The AI disruption score for passenger fare controller is 43/100 (moderate risk). Some tasks may be automated but the role will evolve rather than disappear entirely.

Social ServicePersonal service workersISCO 5112

passenger fare controller

Passenger fare controllers collect tickets, fares, and passes from passengers. They answer questions from passengers concerning transport rules, station, and timetable information.

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (24)

customs regulations for passengerscustoms regulations for passengersThe customs regulations applicable to passengers. The official documents and declaration forms required from different kinds of passengers and for different types of items and goods.apply tramway regulationsapply tramway regulationsKnow the regulations governing tramways and apply these regulations in the daily operations of tram transportation. Ensure that standards are met in relation to safeguarding the well-being of passenge...communicate with customerscommunicate with customersRespond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.operate electronic payment terminalsoperate electronic payment terminalsOperate electronic payment terminals to collect credit or debit card payments from the travellers.help to control passenger behaviour during emergency situationshelp to control passenger behaviour during emergency situationsKnow how to use life-saving equipment in emergency situations. Provide assistance if leakages, collisions or fires should occur, and support the evacuation of passengers. Know crisis and crowd managem...facilitate safe disembarkation of passengersfacilitate safe disembarkation of passengersAssist passengers when they leave the vessel, aircraft, train, or other mode of transport. Keep the safety measures and procedures in mind.provide first aidprovide first aidAdminister cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.act reliablyact reliablyProceed in a way that one can be relied on or depended on.assist passengers in emergency situationsassist passengers in emergency situationsAssist train passengers in emergency situations, following specific procedures to ensure their safety; minimise the damage that unexpected situations may cause.communicate clearly with passengerscommunicate clearly with passengersSpeak clearly in addressing travellers; communicate information related to their itinerary. Make announcements to passengers upon approaching the prescribed destination.handle personal identifiable informationhandle personal identifiable informationAdminister sensitive personal information on customers securely and discreetly.handle petty cashhandle petty cashHandle petty cash for minor expenses and transactions required for the daily running of a business.check passenger ticketscheck passenger ticketsCheck passenger tickets and boarding passes upon entrance. Greet passengers and direct them to their seats or cabins.assist passengersassist passengersProvide help to people getting in and out of their car or any other transportation vehicle, by opening doors, provide physical support or hold belongings. Keep safety measures and procedures in mind.provide information to passengersprovide information to passengersProvide passengers with correct information in a polite and efficient manner; use proper etiquette to assist physically challenged travellers.listen activelylisten activelyGive attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of cus...lift heavy weightslift heavy weightsLift heavy weights and apply ergonomic lifting techniques to avoid damaging the body.check tickets throughout carriagescheck tickets throughout carriagesCheck tickets and travel documents while walking through carriages during the journey. Maintain physical stability and service attitude during inspections.be friendly to passengersbe friendly to passengersEngage with passengers according to the expectations of contemporary social behaviour, the specific situation, and the code of conduct of the organisation. Communicate in a polite and clear way.answer questions about the train transport serviceanswer questions about the train transport serviceRespond to all questions customers may have about the transportation services on a train. The conductor should posses a broad range of knowledge on fares, schedules, train services, passwords or web s...adhere to transportation work scheduleadhere to transportation work scheduleAdhere to assigned work schedule as prepared by the transportation company.collect farescollect faresCollects fares, the fees paid by passengers for use of a public transportation system. This includes counting and returning money.perform services in a flexible mannerperform services in a flexible mannerAdapt service approach when circumstances change.assist disable passengersassist disable passengersUse appropriate safety procedures to operate lifts and secure wheelchairs and other assistive devices while assisting physically disabled travellers.

Optional (8)

regulations for international transportationregulations for international transportationThe relevant regulations and legislation that applies to transportation of national or foreign cargo or passengers to and from different countries via vessels or aircraft.speak different languagesspeak different languagesMaster foreign languages to be able to communicate in one or more foreign languages.supervise movement of passengerssupervise movement of passengersOversee embarking and disembarking of travellers; ensure that safety regulations are followed according to specifications.communicate reports provided by passengerscommunicate reports provided by passengersTransmit information provided by passengers to superiors. Interpret passenger claims and follow up requests.engage with rail stakeholdersengage with rail stakeholdersMaintain regular contact with stakeholders including railroad networks, other train companies, local authorities, service partners, rail passenger forums, retail outlets etc. in order to permanently e...manage emergency situations on boardmanage emergency situations on boardControl proceedings in the event of a leakage, fire, collisions, and evacuations; implement crisis management and stay calm in emergency situations.consider ergonomic aspects of urban transportationconsider ergonomic aspects of urban transportationConsider ergonomic aspects of urban transportation systems, affecting both passengers and drivers. Analyse criteria such as access to entrances, exits, and stairs of transport units, ease of displacem...analyse reports provided by passengersanalyse reports provided by passengersAnalyse reports submitted by passengers (i.e. on unforeseen occurrences or incidents such as vandalism or theft) in order to inform strategic decision making.