Engineering ServicesElectrical and electronic trades workersISCO 7422
mobile phone repair technician
Mobile phone repair technicians run tests to assess the mobile phones' functionality, install and update phone software, troubleshoot wiring problems, and replace damaged parts and components such as batteries, LCD screens, keypads, buttons. They also advise their clients on warranty issues and recommend products based on their expertise.
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (20)
electronicselectronicsThe functioning of electronic circuit boards, processors, chips, and computer hardware and software, including programming and applications.mobile operating systemsmobile operating systemsThe features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices, such as Android or iOS.mobile device software frameworksmobile device software frameworksThe API (Application Program Interfaces), such as Android, iOS, windows phone which enables programmers to quickly and easily write applications for mobile devices.BlackBerryBlackBerryThe system software BlackBerry consists of features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices.iOSiOSThe system software iOS consists of features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices.Android (mobile operating systems)Android (mobile operating systems)The system software Android consists of features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices.create solutions to problemscreate solutions to problemsSolve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising informat...apply company policiesapply company policiesApply the principles and rules that govern the activities and processes of an organisation.maintain records of maintenance interventionsmaintain records of maintenance interventionsKeep written records of all repairs and maintenance interventions undertaken, including information on the parts and materials used, etc.handle warranty for digital equipmenthandle warranty for digital equipmentProvide internal customers with warranty documentation used for digital equipment.disassemble mobile devicesdisassemble mobile devicesDeconstruct mobile devices in order to analyse faults, perform replacement or recycle parts.troubleshoottroubleshootIdentify operating problems, decide what to do about it and report accordingly.perform test runperform test runPerform tests putting a system, machine, tool or other equipment through a series of actions under actual operating conditions in order to assess its reliability and suitability to realise its tasks, ...maintain equipmentmaintain equipmentRegularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.repair mobile devicesrepair mobile devicesReplace parts and repair faults of mobile phones, tablets and other small mobile devices.use repair manualsuse repair manualsApply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.maintain customer servicemaintain customer serviceKeep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requ...use precision toolsuse precision toolsUse electronic, mechanical, electric, or optical precision tools, such as drilling machines, grinders, gear cutters and milling machines to boost accuracy while machining products.provide customer information related to repairsprovide customer information related to repairsInform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.provide customer follow-up servicesprovide customer follow-up servicesRegister, follow-up, solve and respond to customer requests, complaints and after-sales services.
Optional (24)
mobile device managementmobile device managementThe methods for managing the use of mobile devices within an organisation, while ensuring security.software components supplierssoftware components suppliersThe suppliers who can deliver the required software components.hardware components suppliershardware components suppliersThe suppliers who can deliver the required hardware components.manage schedule of tasksmanage schedule of tasksMaintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.order suppliesorder suppliesCommand products from relevant suppliers to get convenient and profitable products to purchase.drive vehiclesdrive vehiclesBe able to drive vehicles; have the approapriate type of driving license according to the type of motor vehicle used.manage a small-to-medium businessmanage a small-to-medium businessManage the organisational, financial and day-to-day operation of a small-to-medium enterprise.maintain relationship with suppliersmaintain relationship with suppliersBuild a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.make independent operating decisionsmake independent operating decisionsMake immediate operating decisions as necessary without reference to others, taking into account the circumstances and any relevant procedures and legislation. Determine alone which option is the best...work in shiftswork in shiftsWork in rotating shifts, where the goal is to keep a service or production line running around the clock and each day of the week.ensure compliance with warranty contractsensure compliance with warranty contractsImplement and monitor repairs and/or replacements by the supplier in compliance with warranty contracts.maintain professional administrationmaintain professional administrationFile and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.sell telecommunication productssell telecommunication productsSell telecommunication equipment and services such as cell phones, desktop computers and laptops, cabling, and internet access and security.implement a virtual private networkimplement a virtual private networkCreate an encrypted connection between private networks, such as different local networks of a company, over the internet to ensure that only authorized users can access it and that the data cannot be...develop professional networkdevelop professional networkReach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up ...apply technical communication skillsapply technical communication skillsExplain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.negotiate supplier arrangementsnegotiate supplier arrangementsReach an agreement with the supplier upon technical, quantity, quality, price, conditions, storage, packaging, send-back and other requirements related to the purchasing and delivering process.install softwareinstall softwareInstall machine-readable instructions, such as computer programs, in order to direct the computer's processor to perform a certain set of actions.communicate by telephonecommunicate by telephoneLiaise via telephone by making and answering calls in a timely, professional and polite manner.issue sales invoicesissue sales invoicesPrepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and...implement a firewallimplement a firewallDownload, install and update a network security system designed to prevent unauthorized access to a private network.perform services in a flexible mannerperform services in a flexible mannerAdapt service approach when circumstances change.keep stock recordskeep stock recordsKeep written records of the amount of stock in storage, incoming and outgoing products required for the proper operation of services, repairs and maintenance tasks.report to the team leaderreport to the team leaderKeep the team leader informed on current and emerging issues.
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