What skills does a ICT capacity planner need?

A ICT capacity planner needs 16 essential skills including ICT capacity planning strategies, crowdsourcing strategy, outsourcing strategy, statistical analysis system software, ICT infrastructure. Core competencies include .

Will AI replace ICT capacity planner jobs?

The AI disruption score for ICT capacity planner is 77/100 (very high risk). Some tasks may be automated but the role will evolve rather than disappear entirely.

Infocomm TechnologyInformation and communications technology professionalsISCO 2523

ICT capacity planner

ICT capacity planners ensure that the capacity of ICT services and ICT infrastructure is able to deliver agreed service level targets in a cost effective and timely manner. They also consider all resources required to deliver the appropriate ICT service, and plan for short, medium, and long term business requirements.

About ICT capacity planner

As an ICT capacity planner, you will be responsible for ensuring that information and communications technology infrastructure has sufficient resources to meet an organization's service level targets efficiently and cost-effectively. Your role involves analyzing current and projected ICT resource usage, forecasting future demand, and planning infrastructure investments across short, medium, and long-term horizons. You will work with business stakeholders to understand their requirements, then translate those into technical capacity plans that balance performance needs with budget constraints. Your analysis directly impacts business continuity, system performance, and organizational profitability. You will use statistical tools, financial modeling, and strategic planning to make recommendations about cloud services, server capacity, network bandwidth, and workforce needs. With digital transformation accelerating across Polish businesses, skilled ICT capacity planners are increasingly valuable to organizations managing complex technology environments.

Key Work Functions

Core areas of responsibility for a ICT capacity planner.

Business Requirements Analysis

Conduct interviews and workshops with business stakeholders to understand their service requirements and growth plans
Analyze business processes and identify ICT infrastructure dependencies and critical services
Perform detailed business analysis to quantify resource requirements and service level targets
Document business requirements and translate them into technical capacity specifications

Capacity Analysis and Forecasting

Monitor and analyze current ICT infrastructure utilization and performance metrics
Collect and consolidate data on server performance, network traffic, storage usage, and application performance
Conduct statistical forecasts and carry out statistical analysis to predict future resource demand
Forecast workload growth considering business expansion, new applications, and user growth

Capacity Planning and Strategic Planning

Develop comprehensive short, medium, and long-term ICT capacity plans aligned with business strategy
Plan ICT capacity for various infrastructure components including servers, storage, networking, and personnel
Develop different scenarios and models for infrastructure investment decisions
Evaluate build, buy, and outsourcing strategies for ICT services

Financial Analysis and Cost Management

Develop detailed financial models and provide cost-benefit analysis reports for infrastructure investments
Analyze and report on ICT infrastructure costs including capital expenditures and operational expenses
Develop financial statistics reports and forecasts to support budget planning and investment decisions
Assess total cost of ownership for different technology solutions and service delivery models

Strategic Sourcing and Process Improvement

Develop and evaluate crowdsourcing, outsourcing, and insourcing strategies for ICT services
Analyze vendor capabilities and propose strategic partnerships for capacity and service delivery
Improve business processes and ICT operations to enhance efficiency and service delivery
Apply company policies and governance standards to capacity planning and infrastructure decisions

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (16)

ICT capacity planning strategiesICT capacity planning strategiesThe methods, techniques and ICT tools used for planning the maximum amount of work that an organisation is capable of completing in a given period, based on the number of machines, workers and shifts ...crowdsourcing strategycrowdsourcing strategyThe high level planning for managing and optimising business processes, ideas or content by gathering contributions from a big community of people, including on-line groups.outsourcing strategyoutsourcing strategyThe high level planning for managing and optimising external services of providers to execute business processes.statistical analysis system softwarestatistical analysis system softwareSpecific software system (SAS) used for advanced analytics, business intelligence, data management, and predictive analytics.ICT infrastructureICT infrastructureThe system, network, hardware and software applications and components, as well as devices and processes that are used in order to develop, test, deliver, monitor, control or support ICT services.insourcing strategyinsourcing strategyThe high level planning for managing and optimising business processes internally, usually in order to maintain control of critical aspects of work.apply company policiesapply company policiesApply the principles and rules that govern the activities and processes of an organisation.perform business analysisperform business analysisEvaluate the condition of a business on its own and in relation to the competitive business domain, performing research, placing data in context of the business' needs and determining areas of opportu...provide cost benefit analysis reportsprovide cost benefit analysis reportsPrepare, compile and communicate reports with broken down cost analysis on the proposal and budget plans of the company. Analyse the financial or social costs and benefits of a project or investment i...develop financial statistics reportsdevelop financial statistics reportsCreate financial and statistical reports based on collected data which are to be presented to managing bodies of an organisation.improve business processesimprove business processesOptimise the series of operations of an organisation to achieve efficiency. Analyse and adapt existing business operations in order to set new objectives and meet new goals.forecast workloadforecast workloadPredict and define workload needed to be done in a certain amount of time, and the time it would take to perform these tasks.plan ICT capacityplan ICT capacitySchedule the longer-term hardware capacity, ICT infrastructure, computing resources, human resources and other aspects needed to meet changing demands for ICT products and services.analyse business requirementsanalyse business requirementsStudy clients' needs and expectations for a product or service in order to identify and resolve inconsistencies and possible disagreements of involved stakeholders.carry out statistical forecastscarry out statistical forecastsUndertake a systematic statistical examination of data representing past observed behaviour of the system to be forecast, including observations of useful predictors outside the system.perform resource planningperform resource planningEstimate the expected input in terms of time, human and financial resources necessary to achieve the project objectives.

Optional (29)

systems development life-cyclesystems development life-cycleThe sequence of steps, such as planning, creating, testing and deploying and the models for the development and life-cycle management of a system.XQueryXQueryThe computer language XQuery is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the international standards organis...ICT security standardsICT security standardsBest practices and guidelines established for securing information and communication technology (ICT) systems and data. Standards as is the case of ISO 27000 series, provide a framework for implementi...SPARQLSPARQLThe computer language SPARQL is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the international standards organis...business process modellingbusiness process modellingThe tools, methods and notations such as Business Process Model and Notation (BPMN) and Business Process Execution Language (BPEL), used to describe and analyse the characteristics of a business proce...LDAPLDAPThe computer language LDAP is a query language for retrieval of information from a database and of documents containing the needed information.cloud technologiescloud technologiesThe technologies which enable access to hardware, software, data and services through remote servers and software networks irrespective of their location and architecture.LINQLINQThe computer language LINQ is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the software company Microsoft.N1QLN1QLThe computer language N1QL is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the software company Couchbase.ICT process quality modelsICT process quality modelsThe quality models for ICT services which address the maturity of the processes, the adoption of recommended practices and their definition and institutionalisation that allow the organisation to reli...create solutions to problemscreate solutions to problemsSolve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising informat...administer ICT systemadminister ICT systemHandle components of ICT system by maintaining configuration, managing users, monitoring resource use, performing backups and installing hardware or software to comply with the set requirements.plan migration to cloudplan migration to cloudSelect existing workloads and processes for potential migration to the cloud and choose migration tools. Determine a new cloud architecture for an existing solution, plan a strategy for migrating exis...provide ICT consulting adviceprovide ICT consulting adviceAdvise on appropriate solutions in the field of ICT by selecting alternatives and optimising decisions while taking into account potential risks, benefits and overall impact to professional customers.design processdesign processIdentify the workflow and resource requirements for a particular process, using a variety of tools such as process simulation software, flowcharting and scale models.provide user documentationprovide user documentationDevelop and organise the distribution of structured documents to assist people using a particular product or system, such as written or visual information about an application system and how to use it...use different communication channelsuse different communication channelsMake use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.use scripting programminguse scripting programmingUtilise specialised ICT tools to create computer code that is interpreted by the corresponding run-time environments in order to extend applications and automate common computer operations. Use progra...design database schemedesign database schemeDraft a database scheme by following the Relational Database Management System (RDBMS) rules in order to create a logically arranged group of objects such as tables, columns and processes.collect customer feedback on applicationscollect customer feedback on applicationsGather a response and analyse data from customers to identify requests or problems in order to improve applications and overall customer satisfaction.deploy ICT systemsdeploy ICT systemsDeliver and instalI computers or ICT systems, ensuring testing and preparation for use.perform ICT troubleshootingperform ICT troubleshootingIdentify problems with servers, desktops, printers, networks, and remote access, and perform actions which solve the problems.execute ICT auditsexecute ICT auditsOrganise and execute audits in order to evaluate ICT systems, compliance of components of systems, information processing systems and information security. Identify and collect potential critical issu...create database diagramscreate database diagramsDevelop the database design models and diagrams which establish the structure of a database by using modelling software tools to be implemented in further processes.implement a virtual private networkimplement a virtual private networkCreate an encrypted connection between private networks, such as different local networks of a company, over the internet to ensure that only authorized users can access it and that the data cannot be...coordinate technological activitiescoordinate technological activitiesGive instructions to colleagues and other cooperating parties in order to reach the desired outcome of a technological project or achieve set goals within an organisation dealing with technology.perform project managementperform project managementManage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific g...resource description framework query languageresource description framework query languageThe query languages such as SPARQL which are used to retrieve and manipulate data stored in Resource Description Framework format (RDF).labour legislationlabour legislationLegislation, on a national or international level, that governs labour conditions in various fields between labour parties such as the government, employees, employers, and trade unions.