Manufacturing & ProductionProduction and specialised services managersISCO 1343
elderly home manager
Elderly home managers oversee, plan, organise and evaluate the provision of elderly care services for people who are in need of these services due to the effects of ageing. They manage the elderly care home and supervise the activities of the staff.
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (63)
business management principlesbusiness management principlesPrinciples governing business management methods such as strategy planning, methods of efficient production, people and resources coordination.customer servicecustomer serviceProcesses and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.legal requirements in the social sectorlegal requirements in the social sectorThe prescribed legislative and regulatory requirements in the social sector.organisational policiesorganisational policiesThe policies to achieve set of goals and targets regarding the development and maintenance of an organisation.social sciencessocial sciencesThe development and characteristics of sociological, anthropological, psychological, political, and social policy theories.financial managementfinancial managementThe field of finance that concerns the practical process analysis and tools for designating financial resources. It encompasses the structure of businesses, the investment sources, and the value incre...budgetary principlesbudgetary principlesPrinciples of estimating and planning of forecasts for business activity, compile regular budget and reports.personnel managementpersonnel managementThe methodologies and procedures involved in the hiring and development of employees in order to ensure value for the organisation, as well as personnel needs, benefits, conflict resolution and ensuri...psychologypsychologyThe human behaviour and performance with individual differences in ability, personality, interests, learning, and motivation.social justicesocial justiceThe development and principles of human rights and social justice and the way they should be applied on a case by case basis.company policiescompany policiesThe set of rules that govern the activity of a company.implement marketing strategiesimplement marketing strategiesImplement strategies which aim to promote a specific product or service, using the developed marketing strategies.represent the organisationrepresent the organisationAct as representative of the institution, company or organisation to the outside world.perform risk analysisperform risk analysisIdentify and assess factors that may jeopardise the success of a project or threaten the organisation's functioning. Implement procedures to avoid or minimise their impact.manage budgetsmanage budgetsPlan, monitor, report on the budget and prepare set production budgets.manage government fundingmanage government fundingMonitor the budget received through government funding, and ensure there are enough resources to cover the costs and expenses of the organisation or project.work within communitieswork within communitiesEstablish social projects aimed at community development and active citizen participation.apply quality standards in social servicesapply quality standards in social servicesApply quality standards in social services while upholding social work values and principles.manage staffmanage staffManage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the wor...evaluate social work program's impactevaluate social work program's impactGather data to allow the assessment of the impact of a program on a community.organise operations of residential care servicesorganise operations of residential care servicesPlan and monitor the implementation of establishment procedures by operations staff, ensuring the proper and efficient operation of the facility for elderly care in relation to cleaning and laundry se...manage health and safety standardsmanage health and safety standardsOversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.deliver social services in diverse cultural communitiesdeliver social services in diverse cultural communitiesDeliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality ...demonstrate leadership in social service casesdemonstrate leadership in social service casesTake the lead in the practical handling of social work cases and activities.communicate professionally with colleagues in other fieldscommunicate professionally with colleagues in other fieldsCommunicate professionally and cooperate with members of the other professions in the health and social services sector.follow health and safety precautions in social care practicesfollow health and safety precautions in social care practicesEnsure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home.promote social changepromote social changePromote changes in relationships between individuals, families, groups, organisations and communities by taking into consideration and coping with unpredictable changes, at the micro, macro and mezzo ...establish daily prioritiesestablish daily prioritiesEstablish daily priorities for staff personnel; effectively deal with multi-task workload.advocate for social service usersadvocate for social service usersSpeak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged.prevent social problemsprevent social problemsPrevent social problems from developing, defining and implementing actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens.coordinate carecoordinate careCoordinate care for patient groups, being able to manage a number of patients within a given amount of time and provide optimum health services.show intercultural awarenessshow intercultural awarenessShow sensibility towards cultural differences by taking actions which facilitate positive interaction between international organisations, between groups or individuals of different cultures, and to p...perform public relationsperform public relationsPerform public relations (PR) by managing the spread of information between an individual or an organisation and the public.set organisational policiesset organisational policiesParticipate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.relate empatheticallyrelate empatheticallyRecognise, understand and share emotions and insights experienced by another.liaise with colleaguesliaise with colleaguesLiaise with fellow colleagues to ensure common understanding on work related affairs and agree on the necessary compromises the parties might need to face. Negotiate compromises between parties as to ...manage social crisismanage social crisisIdentify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources.manage ethical issues within social servicesmanage ethical issues within social servicesApply social work ethical principles to guide practice and manage complex ethical issues, dilemmas and conflicts in accordance to occupational conduct, the ontology and the code of ethics of the socia...review social service planreview social service planReview social service plans, taking your service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.apply decision making within social workapply decision making within social workTake decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers.adhere to organisational guidelinesadhere to organisational guidelinesAdhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.apply holistic approach within social servicesapply holistic approach within social servicesConsider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies.work in a multicultural environment in health carework in a multicultural environment in health careInteract, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.address problems criticallyaddress problems criticallyIdentify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and a...apply socially just working principlesapply socially just working principlesWork in accordance with management and organisational principles and values focusing on human rights and social justice.maintain records of work with service usersmaintain records of work with service usersMaintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.manage fundraising activitiesmanage fundraising activitiesInitiate fundraising activities managing the place, teams involved, causes and budgets.promote social awarenesspromote social awarenessPromote the understanding of dynamics of social relationships between individuals, groups, and communities. Promote the importance of human rights, and positive social interaction, and the inclusion o...provide safeguarding to individualsprovide safeguarding to individualsHelp vulnerable individuals assess risks and make informed choices by proving information on indicators of abuse, measures to avoid abuse and steps to take in the case of suspected abuse.report on social developmentreport on social developmentReport results and conclusions on society's social development in an intelligible way, presenting these orally and in written form to a range of audiences from non-experts to experts.undertake continuous professional development in social workundertake continuous professional development in social workUndertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work.carry out social work researchcarry out social work researchInitiate and design research to assess social problems and evaluate social work interventions. Use statistical sources to connect the individual data with more aggregated categories and interpret data...consider economic criteria in decision makingconsider economic criteria in decision makingDevelop proposals and take appropriate decisions taking into account economic criteria.manage budgets for social services programsmanage budgets for social services programsPlan and administer budgets in social services, covering programmes, equipment and support services.build business relationshipsbuild business relationshipsEstablish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the orga...advocate for othersadvocate for othersDeliver arguments in favour of something, such as a cause, idea, or policy, to benefit another person.evaluate staff performance in social workevaluate staff performance in social workEvaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.communicate with social service userscommunicate with social service usersUse verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture...cooperate at inter-professional levelcooperate at inter-professional levelCooperate with people in other sectors in relation to social service work.influence policy makers on social service issuesinfluence policy makers on social service issuesInform and advise policy makers by explaining and interpreting the needs of the citizens to enhance social service programs and policies.analyse community needsanalyse community needsIdentify and respond to specific social problems in a community, delineating the extent of the problem and outline the level of resources required to address it and identifying the existing community ...comply with legislation in social servicescomply with legislation in social servicesAct according to policy and legal requirements in providing social services.build helping relationship with social service usersbuild helping relationship with social service usersDevelop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, car...
Optional (28)
government social security programmesgovernment social security programmesThe different areas of social security provided by the government, the different rights which citizens have, which benefits are available, the rules which regulate social security and the different si...geriatricsgeriatricsGeriatrics is a medical specialty mentioned in the EU Directive 2005/36/EC.disability caredisability careThe specific methods and practices used in providing care to people with physical, intellectual and learning disabilities.older adults' needsolder adults' needsThe physical, mental, and social needs of frail, older adults.healthcare administrationhealthcare administrationThe administration procedures of a healthcare facility to keep it operational. It involves leadership roles, regulatory compliance and the efficiency in the processes of the facility.palliative carepalliative careThe methods of pain relief and quality of life improvement for the patients with serious illnesses.strategies for handling cases of elder abusestrategies for handling cases of elder abuseThe range of strategies and approaches utilised in the identification, termination, and prevention of instances of elder abuse. This incudes understanding of the methods and procedures used to recogni...communication principlescommunication principlesThe set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.tend to elderly peopletend to elderly peopleHelp elderly people in their physical, mental, and social needs.involve service users and carers in care planninginvolve service users and carers in care planningEvaluate the needs of individuals in relation to their care, involve families or carers in supporting the development and implementation of support plans. Ensure review and monitoring of these plans.support social service users in skills managementsupport social service users in skills managementProvide support to individuals in determining the skills they need in they everyday lives and help them in their skills development.apply change managementapply change managementManage development within an organisation by anticipating changes and making managerial decisions to ensure that the members involved are as less disturbed as possible.contribute to protecting individuals from harmcontribute to protecting individuals from harmUse established processes and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice, bringing any such behaviour to the attention of the employer...oversee quality controloversee quality controlMonitor and assure the quality of the provided goods or services by overseeing that all the factors of the production meet quality requirements. Supervise product inspection and testing.recruit personnelrecruit personnelCarry out assessment and recruitment of personnel for the production.plan allocation of spaceplan allocation of spacePlan best allocation and utilisation of space and resources, or re-organise current premises.organise facility activitiesorganise facility activitiesDesign and promote activities to meet customer demand and generate revenue.communicate with others who are significant to service userscommunicate with others who are significant to service usersActively involve others who are significant to service users, communicating with them appropriately and taking their roles into account.apply person-centred careapply person-centred careTreat individuals as partners in planning, developing and assessing care, to make sure it is appropriate for their needs. Put them and their caregivers at the heart of all decisions.assess social service users' situationassess social service users' situationAssess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifyi...assist social service users with physical disabilitiesassist social service users with physical disabilitiesHelp service users with mobility problems and other physical disabilities such as incontinence, assisting in the use and care of aids and personal equipment.listen activelylisten activelyGive attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of cus...evaluate older adults' ability to take care of themselvesevaluate older adults' ability to take care of themselvesAssess the condition of an older patient and decide if he or she needs assistance in taking care of him- or herself to eat or to bathe and in meeting his/hers social and psychological needs.promote inclusionpromote inclusionPromote and respect diversity, and advocate for equal treatment of genders, ethnicities and minority groups in organisations in order to prevent discrimination and ensure inclusion and a positive envi...manage accountsmanage accountsManage the accounts and financial activities of an organisation, supervising that all the documents are correctly maintained, that all the information and calculations are correct, and that proper dec...maintain the trust of service usersmaintain the trust of service usersEstablish and maintain the trust and confidence of the client, communicating in an appropriate, open, accurate and straightforward way and being honest and reliable.accept own accountabilityaccept own accountabilityAccept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.manage stress in the work placemanage stress in the work placeCope with sources of stress and cross-pressure in one's own professional life, such as occupational, managerial, institutional and personal stress, and help others do the same so as to promote the wel...
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Quick Facts
ISCO GroupProduction and specialised services managers
Essential Skills63
Core Skills0