What skills does a consumer rights advisor need?

A consumer rights advisor needs 11 essential skills including customer service, consumer protection, consumer law, advise on consumer rights, communicate with customers. Core competencies include .

Will AI replace consumer rights advisor jobs?

The AI disruption score for consumer rights advisor is 59/100 (high risk). Some tasks may be automated but the role will evolve rather than disappear entirely.

AccountancyBusiness and administration associate professionalsISCO 3359

consumer rights advisor

Consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchase of products or services. They monitor organisations to ensure compliance to consumer rights standards, and aid consumers in handling disputes.

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (11)

customer servicecustomer serviceProcesses and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.consumer protectionconsumer protectionThe current legislation applicable in relation to the rights of consumers in the marketplace.consumer lawconsumer lawThe area of law that regulates the relationship between consumer and businesses providing goods or services, including consumer protection and regulations on irregular business practices.advise on consumer rightsadvise on consumer rightsAdvise consumers as well as retailers and service providers on the legislation concerning consumer rights, what actions consumers may undertake in order to ensure their rights are adhered to, how busi...communicate with customerscommunicate with customersRespond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.apply conflict managementapply conflict managementTake ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. Be fully aware of all Social Responsibility protocols and procedures, and be able...protect client interestsprotect client interestsProtect the interests and needs of a client by taking necessary actions, and researching all possibilities, to ensure that the client obtains their favoured outcome.respond to enquiriesrespond to enquiriesRespond to enquiries and requests for information from other organisations and members of the public.keep records of customer interactionkeep records of customer interactionRecording details of inquiries, comments and complaints received from customers, as well as actions to be taken.investigate complaints related to consumer protectioninvestigate complaints related to consumer protectionInvestigate accidents, incidents and complaints; determine if health, safety and consumer protection procedures have been followed.apply technical communication skillsapply technical communication skillsExplain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.

Optional (15)

fraud detectionfraud detectionThe techniques used to identify fraudulous activities.legal researchlegal researchThe methods and procedures of research in legal matters, such as the regulations, and different approaches to analyses and source gathering, and the knowledge on how to adapt the research methodology ...corporate lawcorporate lawThe legal rules that govern how corporate stakeholders (such as shareholders, employees, directors, consumers, etc) interact with one another, and the responsibilities corporations have to their stake...prevent fraudulent activitiesprevent fraudulent activitiesIdentify and prevent suspicious merchant activity or fraudulent behaviour.maintain relations with local representativesmaintain relations with local representativesMaintain good relations with representatives of the local scientific, economic and civil society.compile legal documentscompile legal documentsCompile and collect legal documents from a specific case in order to aid an investigation or for a court hearing, in a manner compliant with legal regulations and ensuring records are properly maintai...liaise with local authoritiesliaise with local authoritiesMaintain the liaison and exchange of information with regional or local authorities.use different communication channelsuse different communication channelsMake use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.keep task recordskeep task recordsOrganise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.report test findingsreport test findingsReport test results with a focus on findings and recommendations, differentiating results by levels of severity. Include relevant information from the test plan and outline the test methodologies, usi...assess quality of servicesassess quality of servicesTest and compare various goods and services in order to assess their quality and to give detailed information to consumers.advise on government policy complianceadvise on government policy complianceAdvise organisations on how they may improve their compliance to the applicable government policies they are required to adhere to, and the necessary steps which need to be taken in order to ensure co...promote responsible consumer behaviourpromote responsible consumer behaviourPromote policies, actions and education programmes that encourage healthy lifestyles and proactive participation in sustainable consumption, and that lead to changes in consumers' attitudes, shopping ...provide legal adviceprovide legal adviceProvide advice to clients in order to ensure that their actions are compliant with the law, as well as most beneficial for their situation and specific case, such as providing information, documentati...ensure law applicationensure law applicationEnsure the laws are followed, and where they are broken, that the correct measures are taken to ensure compliance to the law and law enforcement.